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PRIVACY POLICY

🏕️ Privacy Policy for TroopUp

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Welcome to TroopUp (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website https://www.troopup.in or register for our outdoor adventure camps, workshops, or related boot camps.

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By using our website or services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

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We may collect the following types of information from you:

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A. Personal Information​

  • Full name, age, gender, date of birth

  • Contact details (email address, phone number, postal address)

  • Emergency contact details (for participants)

  • Identification details (for verification, if required)

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B. Health & Safety Information

  • Medical history, allergies, or physical conditions relevant to your participation in outdoor activities

  • Dietary preferences or restrictions

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C. Payment Information

  • Transaction and billing details (processed securely through third-party payment gateways such as Razorpay, Stripe, or PayPal).
    (Note: We do not store your full credit/debit card details on our servers.)

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D. Website Usage Data

  • IP address, browser type, device information, and operating system

  • Pages visited, time spent on site, and referral URLs

  • Cookie and analytics data (through services such as Google Analytics)

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E. Media & Consent

  • Photographs, videos, or testimonials voluntarily shared or captured during events (used only with consent).

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2. How We Use Your Information

We use your personal data to:

  • Register participants and manage bookings for camps or events

  • Communicate important updates, safety instructions, or event changes

  • Provide customer support and respond to inquiries

  • Ensure participant safety and prepare for medical contingencies

  • Send newsletters, promotions, or event information (only if you’ve opted in)

  • Improve our website, user experience, and marketing reach

  • Comply with legal obligations and safety regulations

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3. How We Protect Your Data

We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, loss, misuse, or disclosure.
Examples include:

  • Encrypted data storage

  • Secure server environments

  • Limited access to authorized personnel only

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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4. Sharing of Information

We do not sell or rent your personal information to any third party.
However, we may share information with:

  • Payment processors to complete transactions securely

  • Medical or emergency service providers in case of health-related incidents

  • Service partners (transport, lodging, or insurance) necessary to fulfill your camp booking

  • Law enforcement or government authorities if required under applicable law

All third-party partners are required to follow data protection standards consistent with this Privacy Policy.

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5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Analyze traffic and usage patterns

  • Store user preferences

  • Enhance website performance

You may disable cookies through your browser settings, but some site features may not function properly without them.

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6. Your Rights

You may read India’s Digital Personal Data Protection Act (DPDP), 2023 for more understanding of your rights,

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7. Children’s Privacy

We take special care in handling data related to minors (under 18 years of age).

  • Personal and health information of minors is collected only with parental or guardian consent.

  • We do not knowingly collect or store data from minors without such consent.

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8. Links to External Websites

Our website may contain links to third-party websites (such as social media or partner organizations).
We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

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9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The latest version will always be available at https://www.troopup.in/privacy-policy

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10. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

📧 troopup.outdoors@gmail.com  or send us a query on this website-
🌐 https://www.troopup.in

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