CANCELLATION POLICY

Thank you for choosing TroopUp for your outdoor adventure experiences and gear.
This Cancellation & Refund Policy explains how we handle cancellations, rescheduling, and refunds for event bookings (such as camps, outbound trainings and boot camps).

 

You can click here for shipping, returns and cancellation policy for merchandise purchases made on our website https://www.troopup.in.

 

By confirming your booking, you agree to the terms and policy below.

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We understand that sometimes plans change. To ensure fairness and efficient operations, we follow the policy below:

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A. Participant Cancellations

If you cancel your booking:

• 4 or more days before the event start date:
  ✅ Full refund minus 10% administrative and processing fee

• Less than 4 days before the event start date or in case of a no-show:
  ❌ No refund will be provided.

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Refunds are typically processed within 7–10 business days after approval.

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B. Transfers & Substitutions

• You may transfer your booking to another eligible participant at least 2 days before the event start date.

• To request a transfer, please email bookings@troopup.in with your booking details and replacement participant information.

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C. Cancellations by TroopUp

In rare cases, TroopUp may have to cancel or reschedule an event due to:

• Unfavourable weather or natural conditions

• Safety or logistical constraints

• Government restrictions or low registrations

In such cases, you will be offered:

1. A 100% refund, or

2. A free transfer to another event or date of your choice (subject to availability)

Please note that TroopUp is not responsible for personal or travel-related expenses (e.g., transport, gear, or accommodation) incurred by participants.